Keeping Up
social media
Web 2.0
tools
usability
Personnel
websites
fun
Apple and orange

You are not a patron. So act like it.

As a staff person, your view (mental model) of the library's website is incredibly different from that of a patron. It's so very different, that you can't even pretend to be a patron user.  It's vital that this is acknowledged.

Thoughts about social media