Keeping Up
social media
Web 2.0
Apple and orange

You are not a patron. So act like it.

As a staff person, your view (mental model) of the library's website is incredibly different from that of a patron. It's so very different, that you can't even pretend to be a patron user.  It's vital that this is acknowledged.

Thoughts about social media

A goal without a plan is just a wish

How to set better library social media goals

What are your library’s social media goals? At first glance, the answer to that question might not seem all that difficult.  And, if I ask you (or other library staff) this question, you might come back with answers like these:…