Keeping Up
social media
Web 2.0
Apple and orange

You are not a patron. So act like it.

As a staff person, your view (mental model) of the library's website is incredibly different from that of a patron. It's so very different, that you can't even pretend to be a patron user.  It's vital that this is acknowledged.

Thoughts about social media

Abstract silhouette of a hand disintegrating into pieces

Social media: is it gone yet?

Very recently, I made the reluctant decision to stop doing webinars focused on tracking social media metrics. The topic was one that has made me uneasy for a while, but there seemed to be at least some demand for it.…